meridian-shaft Jump to content
Forums

BSOD IRQL NOT LESS OR EQUAL


Recommended Posts

  • Bonjour,
  • Après être passé entre les mains expertes de @Firebirdpour une désinfection de mon PC que je remercie encore une fois pour sa compétence, sa gentillesse et sa disponibilité  ..
  • Mon problème de BSOD revient épisodiquement cad tout est OK pendant 15 jours et un matin je tombe sur le fameux écran bleu qui parfois est dur à passer me demande d'où celà peut provenir ..
  • J'ai suivi à la lettre les recommandations de @Firebird ci-après :
  •  
  • Citation

    Si les BSOD IRQL NOT LESS OR EQUAL se reproduisent
    mets à jour ta carte graphique NVIDIA. => Tutoriel.
    Puis si les BSOD persistent, désinstalle NVIDIA GeForce Experience, au moins provisoirement,
    car cette application provoque souvent de tels écrans bleus.

    Je tourne sous Windows 10 Pro - 21H1 - Build 19043-1237

Si l'un de vous a une solution, par avance merci ..

Gérard

Link to comment

Salut,

Peux tu nous fournir la fiche descriptive de ton PC à l'aide de ce lien : 

Ensuite, en cas de BSOD, l'application WhoCrashed peut nous donner pas mal d'indications. Tu peux la récupérer au bout de ce lien (Téléchargement automatique). Tu installes l'application, tu l'ouvres, et tu clic sur Analyze en haut de la fenêtre. Pour terminer, tu insère un copier / coller du résultat dans ta réponse.

Enfin, une capture d'écran de l'état de ton disque de stockage, depuis CrystalDiskInfo (Version Portable, Zip - Lien de Téléchargement automatique, juste patienter le temps qu'll se lance) va également être utile.

Link to comment

Bonjour Toto61 et merci,

Te prie de bien vouloir trouver en pièces jointes les documents demandés ..

System Information (local)



Computer name: PC-PAP0OSE
Windows version: Windows 10, 10.0, version 2009, build: 19043
Windows dir: C:\WINDOWS
Hardware: ASUSTeK COMPUTER INC., PRIME Z270-P
CPU: GenuineIntel Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz 8664, level: 6
4 logical processors, active mask: 15
RAM: 17108672512 bytes (15,9GB)



 


Crash Dump Analysis



Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Thu 07/10/2021 11:15:57 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\100721-16843-01.dmp
This was probably caused by the following module: stargate64.sys (0xFFFFF804431E3A1F)
Bugcheck code: 0xD1 (0x5A8, 0x9, 0x0, 0xFFFFF804431E3A1F)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\stargate64.sys
product: Pinnacle RoyalTS DVB-S Series
company: Hauppauge Computer Works!
description: RoyalTS DVB-S Series Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: stargate64.sys (RoyalTS DVB-S Series Driver, Hauppauge Computer Works! ).
Google query: stargate64.sys Hauppauge Computer Works! DRIVER_IRQL_NOT_LESS_OR_EQUAL




On Thu 07/10/2021 11:15:57 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: stargate64.sys (0xFFFFF804431E3A1F)
Bugcheck code: 0xD1 (0x5A8, 0x9, 0x0, 0xFFFFF804431E3A1F)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\stargate64.sys
product: Pinnacle RoyalTS DVB-S Series
company: Hauppauge Computer Works!
description: RoyalTS DVB-S Series Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: stargate64.sys (RoyalTS DVB-S Series Driver, Hauppauge Computer Works! ).
Google query: stargate64.sys Hauppauge Computer Works! DRIVER_IRQL_NOT_LESS_OR_EQUAL




On Thu 07/10/2021 08:14:21 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\100721-19234-01.dmp
This was probably caused by the following module: stargate64.sys (0xFFFFF800277D3A1F)
Bugcheck code: 0xD1 (0x5A8, 0x9, 0x0, 0xFFFFF800277D3A1F)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\stargate64.sys
product: Pinnacle RoyalTS DVB-S Series
company: Hauppauge Computer Works!
description: RoyalTS DVB-S Series Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: stargate64.sys (RoyalTS DVB-S Series Driver, Hauppauge Computer Works! ).
Google query: stargate64.sys Hauppauge Computer Works! DRIVER_IRQL_NOT_LESS_OR_EQUAL




On Thu 07/10/2021 06:47:51 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\100721-17375-01.dmp
This was probably caused by the following module: stargate64.sys (0xFFFFF80659873A1F)
Bugcheck code: 0xD1 (0x5A8, 0x9, 0x0, 0xFFFFF80659873A1F)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\stargate64.sys
product: Pinnacle RoyalTS DVB-S Series
company: Hauppauge Computer Works!
description: RoyalTS DVB-S Series Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: stargate64.sys (RoyalTS DVB-S Series Driver, Hauppauge Computer Works! ).
Google query: stargate64.sys Hauppauge Computer Works! DRIVER_IRQL_NOT_LESS_OR_EQUAL




On Thu 07/10/2021 06:42:59 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\100721-17390-01.dmp
This was probably caused by the following module: stargate64.sys (0xFFFFF807121D3A1F)
Bugcheck code: 0xD1 (0x5A8, 0x9, 0x0, 0xFFFFF807121D3A1F)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\stargate64.sys
product: Pinnacle RoyalTS DVB-S Series
company: Hauppauge Computer Works!
description: RoyalTS DVB-S Series Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: stargate64.sys (RoyalTS DVB-S Series Driver, Hauppauge Computer Works! ).
Google query: stargate64.sys Hauppauge Computer Works! DRIVER_IRQL_NOT_LESS_OR_EQUAL




On Sun 19/09/2021 07:43:53 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\091921-16828-01.dmp
This was probably caused by the following module: stargate64.sys (0xFFFFF8073C753A1F)
Bugcheck code: 0xD1 (0x5A8, 0x9, 0x0, 0xFFFFF8073C753A1F)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\stargate64.sys
product: Pinnacle RoyalTS DVB-S Series
company: Hauppauge Computer Works!
description: RoyalTS DVB-S Series Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: stargate64.sys (RoyalTS DVB-S Series Driver, Hauppauge Computer Works! ).
Google query: stargate64.sys Hauppauge Computer Works! DRIVER_IRQL_NOT_LESS_OR_EQUAL




 


Conclusion



6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

stargate64.sys (RoyalTS DVB-S Series Driver, Hauppauge Computer Works! )

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

 

SSD.JPG

Fiche configuration.odt

Link to comment

Merci pour ces infos.

WhoCrashed est sans appel dans ton cas de figure, ta carte d'acquisition TV (USB ?) semble être à l'origine de tes BSOD, puisque sur les 6 derniers, le pilote de cette dernière est incriminé. D'ailleurs, tu n'as pas précisé la présence de cette dernière dans ta configuration. Peux-tu nous préciser sa référence, ainsi que la version du pilote que tu trouveras dans le Gestionnaire de périphériques ?

En complément, attention à ton second disque qui est considéré en Prudence.

Link to comment

Merci à toi  ..

Je viens de voir pour la carte d'acquisition TV que je viens de retirer et de supprimer les entrées dans le Gestionnaire de périphériques car je ne m'en sers plus depuis belle lurette  , c'est mon fils qui a du la réenficher lors du grand nettoyage de printemps .. LOL .. Par contre il me faudrait supprimer le pilote : "stargate64.sys"  .. Comment procéder au plus simple ?

Pour le second disque, je me doute il a vécu ..

Merci

Gérard

 

 

Edited by Pap0ose
Link to comment

Je viens de lire 2 fois dans les 2 sens la liste et je ne vois rien de près ou de loin qui ressemble à Happauge ou Pinnacle ... Mais je ne me souviens pas l'avoir installé, c'est mon fils qui m'a nettoyé la tour qui a du par mégarde me reconnecter la carte d'acquisition .. Peut on supprimer directement le driver Stargate64.sys ?

Merci

Link to comment

Généralement, ce genre de stick USB utilise des chipsets connus (Haupage, Pinnacle) mais sous leurs propres marques (Micro application, ou d'autres marques exotiques).

Si tu ne vois, on va d'abord réessayer manuellement depuis le Gestionnaire de périphériques. Tu rebranches ta clé, puis, tu la repères dans la liste des périphériques. Tu fais ensuite un Clic droit dessus, puis Désinstaller. Sur l'écran de confirmation de la suppression du périphériques, tu devrais avoir une case à cocher Supprimer le pilote qu'il faudra donc cocher.

Link to comment

Lorsque j'ai déjà fait ça tout à l'heure j'ai procédé comme tu le décris ...

PS : De plus je ne peux reconnecter la carte Pinnacle car je l'ai cassée et mise à la poubelle donc impossible de la réenficher  ..LOL

J'ai supprimé manuellement Stargate64.sys dans windows/system32/drivers il reste juste une occcurence dans windows.old que je n'ai pu supprimer (droits).. j'ai redémarré le PC et WhoCrashed me dit toujours la même chose  ..

 

Edited by Pap0ose
Link to comment

Si tu ne trouves plus de référence du fichier stargate64.sys dans le dossier C:\Windows\System32\DRIVERS (et je ne parle pas du windows.old), c'est tout bon.

Il restera à surveiller dans les prochains jours si d'autres BSOD apparaissent, et refaire une analyse à l'aide de WhoCrashed.

Link to comment
Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...