Bonjour, après avoir eu recours à votre aide afin d'installer convenablement ma machine d'occasion, je me retrouve avec un windows stable mais je fais face à un nouveau problème :
à l'installation ou l'exécution d'un programme, une fois sur deux le PC crash et se redémarre, ou l'application crash.
j'ai donc mené mon enquête et téléchargé une application de rapport d'erreurs (whocrashed) dont voici les résultats :
System Information (local)
Computer name: DESKTOP-VDKJMRT
Windows version: Windows 10 , 10.0, build: 17134
Windows dir: C:\WINDOWS
Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., MAXIMUS VI HERO
CPU: GenuineIntel Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz Intel8664, level: 6
8 logical processors, active mask: 255
RAM: 17113137152 bytes (15,9GB)
Crash Dump Analysis
Crash dumps are enabled on your computer. Crash dump directories: C:\WINDOWS C:\WINDOWS\Minidump On Thu 14/03/2019 12:10:38 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\031419-6531-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1AA0A0)
Bugcheck code: 0xEF (0xFFFFC603AE143080, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Thu 14/03/2019 12:10:38 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntdll.sys (ntdll!NtTerminateProcess+0x14)
Bugcheck code: 0xEF (0xFFFFC603AE143080, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED On Thu 14/03/2019 11:16:11 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\031419-6062-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1AA0A0)
Bugcheck code: 0x4E (0x99, 0x2CF33C, 0x2, 0x80002C0002CF03D)
Error: PFN_LIST_CORRUPT
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Conclusion
3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: ntdll.sys
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Si cela parle à quelqu'un je serais heureux et soulagé de pouvoir régler ce problème qui me dépasse encore plus que le précédent.
Merci.
